© 2025 Macro Global. All Rights Reserved.
WHITEPAPER
Beyond FSCS: Unlocking the Strategic Power of Single Customer View in UK Financial Services
The UK financial services industry faces a complex and fragmented regulatory landscape, leading to data silos and inefficiencies. While a Single Customer View (SCV) is mandated for FSCS reporting, its true potential extends far beyond mere compliance. Fragmented data leads to costly inefficiencies, duplicated efforts, and increased risk of errors.
Your Solution: A Strategic Single Customer View (SCV)
This whitepaper reveals how a robust SCV transforms from a compliance headache into a strategic asset, your “golden source of truth.” An integrated SCV provides a central, consistent, accurate, and auditable view of your customer data, streamlining reporting and enhancing data quality.
The SCV: Powering Your Regulatory Data Lake
Envision a “regulatory data lake” where your SCV seamlessly integrates customer data for AML, the conduct of business, and prudential regulation. This unified framework eliminates siloed systems and manual reconciliation, enabling proactive compliance and “regulatory intelligence.”
Beyond Compliance: Drive Business Growth
A well-designed SCV delivers significant strategic value:
- Enhanced Customer Understanding: Improve segmentation, profiling, and personalise product offerings.
- Optimised Customer Experience: Boost satisfaction and loyalty by understanding and forecasting customer needs.
- Superior Risk Management: Strengthen fraud detection and credit risk models.
- Targeted Marketing: Create personalised campaigns that maximise ROI while ensuring compliance.
Overcome Challenges & Future-Proof Your Business
The whitepaper guides you through overcoming hurdles like legacy systems and data privacy, emphasising robust data governance and strategic technology selection. It also outlines future regulatory expectations, highlighting the shift towards proactive data management and strategic SCV implementation.