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Technical Support
We do have active job openings in our organization. Candidates who work for companies in Chennai, Bangalore, or any part of India and would like to re-locate to Trichy then this is a great opportunity and the right one for you. This job offers all the right mix of benefits and career-wise that are offered by MNC’s across India.
Job Description:
- Experience with remote desktop applications and help desk support.
- Basic knowledge of ticketing tools (Zendesk)
- Provide technical assistance and support 24X7 for incoming queries and issues.
- Analyze issues, diagnose, and fix bugs when required.
- Work with development team to identify and resolve complex problems.
- Address urgent issues quickly, work within and measure against customer SLAs.
- Proactively monitor production and non-production environments and applications.
- Attention to detail and good problem-solving skills.
- Ability to work independently.
- Excellent Communication Skills
- Excellent interpersonal skills.
- Good written and verbal communication.
- Flexible to work in rotational shifts (including night shift).
What key qualities will help you to stand out?
- Helpdesk support
- Incident & Problem management
- 24/7 L1 support
- Ticketing system (Zendesk)
- Troubleshooting issues
- Server Monitoring
- Application monitoring
- Handling Client Calls
- Client Support
- Good communication skills
