Our T24 Consulting and Technical team has provided countless trainings to T24 /T24 MBS (Micro Banking suite) resources across various regions in this domain. Our T24 consultant was also awarded 'best performer' during her career in T24/T24 MBS projects such as Training, implementation, upgrades etc.
Our VP - T24 Global Delivery is an International Trade Specialist with Distinction grade from electronic Business School of Ireland and Founder have successfully implemented TradeFinance/Guarantees modules in various projects across different regions.
Our VP - T24 Global Delivery has successfully completed the implementation of above products in various projects for example Marfin Bank Romania, TC Ziraat Bank Jeddah.
Our VP - T24 Global Delivery also has a real time exposure to various Trade Finance/Treasury projects from different regions such as Requirements gathering, implementation, Migration, development, testing & support.
Reliable & Trusted: More than 20 banks are currently using our Products and Support in UK Foreign Bank Market for the last 12 years and another 25 more banks are on the pipeline.
Adaptable: Suitable to any business – from small/medium Financial Institutions to large financial groups and service providers.
Flexible and Easy to Approach: We are team of people who are passionate about what we do and easily approachable and we always go extra miles to support our customers in the hour of need.
Consistent: Our support process has inbuilt KPI metrics to serve a Consistent, Well measured, Accountable and Controlled support at all times through highly sophisticated support tools (Zendesk, Zoho & Confluence).
Service Level: We have a great service level and cover most of the High Sensitivity issues within the first 24 hours with zero Call abandonment Rate.
Experience: Our Team has 90+ Years Combined experience in T24 Product Market.
360 Degree Offering: We are one of the few vendors with reputation of providing entire T24 product and support coverage around Pre and Post Production Support and substantial value-added services
We have experienced T24 consultants for each areas of banking streams and currently we focus on providing support to TEMENOS products.
If you are looking for a company to deliver high quality systems for your business critical requirements then you are at the right place.
T24, T24/GLOBUS, T24 Micro Banking Suite (MBS) formerly called as eMerge/MCB (Owned by TEMENOS, one of the leading banking software companies in the world).
We are Certified consultants and We know the core banking Business in addition to Technical details of Temenos T24.
Following are some of our skills.
Case management of reported problem (“Incident”) from initiation to closure. An individual case will be assigned to each Customer’s reported problem with status documented, tracked and updated through closure. Remote problem diagnostics, troubleshooting and repair via telephone, the web and/or remote access.
Support services will be available from 9:00 AM to 6:00 PM (AST) – Trinidad Time Zone, Monday through Friday, except for public holidays. A service can be requested or an Incident reported by telephone during working hours, or by mail or by the Web Service Portal at any time. Incidents reported or services requested outside the working hours will be served at the next scheduled working day, unless a special procedure for a Major Incident is invoked (Refer to Exceptional processing below at paragraph 5 below).
Macro Global is the trading name of Macro Infotech Ltd. Macro Infotech Limited is having Registered Office is at 20-22 Wenlock Road, London N1 7GU and this company is registered in England & Wales and the registered number is 06477763.
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